Terms & Conditions

Version MC-TC-CONSUMER-v1.0 — effective 2026-07-30

These Terms & Conditions (“Terms”) govern your use of the MirroClean website at mirroclean.com and the cleaning services we provide. By booking a service or using our website, you agree to these Terms. Please read them carefully.

1. About us

MirroClean is a professional home cleaning service operating in Dublin, Ireland. References to “MirroClean”, “we”, “us”, or “our” in these Terms refer to MirroClean and its operators.

2. Services

We provide residential cleaning services, including regular (recurring) cleaning and one-time or deep-cleaning visits. All services include cleaning supplies and equipment — you do not need to provide anything.

Every visit concludes with our mirror check: a final pass on all reflective surfaces (mirrors, chrome fixtures, glass, and polished surfaces) as part of our quality standard.

We reserve the right to decline or discontinue a service at our discretion — for example, if conditions pose a safety risk to our cleaners or the scope of work materially differs from what was described at booking.

3. Booking

A booking is confirmed once you receive written or verbal confirmation from MirroClean (by email, SMS, or phone). Quotes provided via our website or phone are estimates based on the information you supply. Final pricing may be adjusted if the actual scope of work differs significantly from the description provided.

You are responsible for providing accurate information about your home (size, number of rooms, special requirements) when booking. We reserve the right to revise the price or time allocation if the actual conditions differ.

4. Cancellation & rescheduling

There are no contracts with MirroClean. You may pause, reschedule, or cancel at any time, subject to the following:

• More than 24 hours’ notice: No charge. Reschedule or cancel for free.
• Less than 24 hours’ notice: A late cancellation fee of 50% of the scheduled visit price may apply.
• No access on arrival: If our cleaner cannot access your property at the scheduled time and we have not been notified, the full visit fee may be charged.

To cancel or reschedule, contact us at hello@mirroclean.com or 089 463 0965.

5. Statutory cancellation rights (cooling-off period)

Separately from the appointment cancellation and rescheduling policy in Section 4, if you book online, by phone, or otherwise away from our business premises, you may have a statutory right under Irish and EU consumer law to cancel the contract within 14 days of booking, without giving a reason (the “cooling-off period”).

If you ask us to begin the service before the 14-day cooling-off period ends, you may lose this statutory right once the service has been fully performed. Where we begin work during the cooling-off period at your request and you later cancel, you may be required to pay a proportionate amount for the service already provided up to the point of cancellation.

To exercise your statutory right to cancel, tell us clearly — for example by email to hello@mirroclean.com or by phone to 089 463 0965 — before the cooling-off period ends. This statutory right exists alongside, not instead of, the policy in Section 4, which continues to govern appointment timing and fees once a booking is confirmed.

6. Pricing & payment

All prices are quoted in Euro (€) and are inclusive of supplies and equipment. MirroClean is not registered for VAT, so no VAT is added to any price — the price shown is the price you pay. If this changes once our turnover crosses the VAT registration threshold, we will update every price and this page before it takes effect. Prices displayed on our website are illustrative examples for a typical two-bedroom home and may vary based on your specific requirements.

Payment is due at the time of service or as otherwise agreed in writing. We accept payment by bank transfer, card, or other methods we confirm at booking. Invoices not paid within 14 days may incur a late payment charge.

We may update our prices from time to time. Any change will be announced at least 14 days before it takes effect, for all clients, not only recurring ones. A price already quoted and confirmed for a booked visit will not change, unless the actual property, condition or scope differs materially from what was described at booking — see Section 3.

7. Access to your property

You agree to provide safe and lawful access to your property at the agreed time. If you will not be present, you authorise the access method you have shared with us (key, code, key safe, building manager, etc.).

You are responsible for securing valuables, pets, and any items you do not want cleaned or moved before each visit. Please inform us of any fragile, high-value, or irreplaceable items so we can take appropriate care.

8. Satisfaction guarantee

We stand behind every clean. If you are not satisfied with any aspect of the service, contact us within 24 hours of your visit and we will return to re-clean the affected areas at no additional charge.

The guarantee covers cleaning quality only and does not apply to pre-existing damage, items broken or lost due to your negligence, or dissatisfaction unrelated to the quality of the clean itself.

9. Liability

In the unlikely event that our cleaner damages your property, notify us within 24 hours with photographs and a description of the damage. We will investigate, and — where appropriate — arrange repair or replacement based on the item’s condition, age and depreciation. We will not admit liability before an investigation is complete, and we will not carry out permanent repairs before we have had the chance to inspect the damage, except where doing so is genuinely urgent.

We are not liable for indirect losses, consequential damages, or loss of income. We do not exclude liability for our own proven negligence, and nothing in these Terms excludes or limits any right you have that cannot lawfully be excluded under Irish consumer law.

We are not responsible for damage resulting from: pre-existing wear or defects; items improperly stored or assembled; following instructions provided by you; or circumstances beyond our reasonable control.

10. Our cleaners

Right now, every MirroClean clean is carried out by a founder of the business. As we take on cleaners, each one’s identity and work history is verified before their first visit, and they work exclusively for MirroClean while on your booking.

11. Website use

The content on this website — including text, images, logos, and brand elements — is the property of MirroClean and may not be copied, reproduced, or used without our prior written consent.

We make reasonable efforts to keep the information on this site accurate and up to date, but we do not guarantee that all content is free from errors. The website is provided “as is” without warranty of any kind.

12. Changes to these Terms

We may update these Terms from time to time. The latest version will always be available on this page with a revised date and version number (see the top of this page). An updated version applies to bookings made or renewed after its effective date — a booking you have already confirmed remains governed by the version of these Terms you accepted at the time, unless we agree otherwise with you.

For recurring bookings, we will give you at least 14 days’ notice before a material change to these Terms takes effect for your plan. If you do not accept the change, you may cancel your recurring plan without penalty before it takes effect.

13. Governing law

These Terms are governed by the laws of Ireland. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Ireland.

Contact

Questions about these Terms? Reach us at: